Zoho Vault Review

Romj Amon
Romj Amon

Updated · Jun 17, 2022

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This password saver has the potential to be the darling of individuals and businesses. But so far, only one group is truly pleased. Read this Zoho Vault review to discover what’s stopping it from being a comprehensive solution.

Free Version

Available

Password Storage

Unlimited

Secure Password Sharing

Supported

Emergency Access

Supported

Password Inheritance

Unsupported

Multi-Factor Authentication

Supported

Free Trial

15 days

Money-Back Guarantee

30 to 45 days

WORKS ON:

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Zoho Vault logo

MINIMUM PRICE: Free

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Best for: Enterprise password management

Strengths
Strengths Comprehensive controls
Strengths No user seat cap
Strengths Permanent and volume-based discounts
Strengths Highly responsive email support
Weaknesses
Weaknesses Faulty autofill feature
Weaknesses Limited form-filling capability
Weaknesses No premium personal plans
Weaknesses No 24/7 live chat support

What Is Zoho Vault?

Zoho Vault is the password management solution from Zoho Corporation, a multinational software company headquartered in Austin, Texas.

Vault is perfect for teams and enterprises. But you can also find it helpful in keeping your personal passwords safe and handy.

Judging by the thousands of Zoho Vault reviews on the internet, there’s no denying that this product is well-received. But some testimonials, particularly on Google Play, say otherwise.

How come a celebrated password protector like Vault can have an average rating of only 3.6 stars?

To find out, I tested Zoho Vault’s Chrome extension, Android client, and web-based app. Keep reading to know why I think both its fans and skeptics are correct.

Features

Let’s dig into its capabilities. 

Master Password

Your master password is your key to everything. Since it’s the only detail you must memorize, you’ll be able to generate extremely unguessable login details.

Technically, you still need two passwords to access your vault. The first one is for signing into your account, and the second is for encrypting and decrypting your data.

The master password is the second one.

Both passwords go hand in hand, but only the first one is recoverable. In other words, Zoho Vault doesn’t store your master password on any of its servers.

This security measure ensures that your data is safe, even if this password manager and secure vault app gets hacked. But it also means that nobody can help retrieve your master password if forgotten.

Unlike with other leading password management tools, you’d lose your vault’s existing contents for good by resetting your master password.

For example, Abine Blur provides a backup passphrase for regaining your encrypted credentials via email. And Kaspersky Password Manager offers to export your files before a reset.

Having said that, you won’t necessarily have to start from scratch in the event of a crisis. More on email and cloud backup creation later.

Swift Login

This alternative access method lets you conveniently unlock your vault on your mobile device without the need for a password. Plus, it may be able to help neutralize keylogging attempts.

You can choose from three options: biometrics, your device’s screen lock, and PIN.

After activating Swift Login, Zoho scrambles your master password and saves its encrypted version on your smartphone or tablet.

Unlimited Storage

Zoho Vault permits you to store as much data as you want with or without a premium plan. This is good news for thrifty folks looking for a secure password locker.

Apart from usernames and passwords, you can also store notes, attachments of up to 2 MB, and web addresses.

When writing this Zoho Vault review, this solution didn’t support identities. In short, it doesn’t yet have dedicated fields for addresses, phone numbers, and credit and debit card details.

Nevertheless, you can create custom fields for such pieces of information to make them more readily available.

Offline Access

As an offline password vault, you don’t need to be online to access Vault on your mobile device.

Of course, expect limited functionality since an internet connection is necessary to use some features. But you can stay offline if you just need to view or copy your saved data and adjust the settings.

Autofill and Autosave

This password keeper automatically enters your login details across websites and cloud apps. Using 400+ predefined sites on its system, you can quickly add your most-used credentials to your vault.

Also, the Zoho Vault Chrome extension offers to save credentials you don’t have on file with a single click.

By default, the autofill feature is disabled. But this password software makes for easy activation on Android and older apps. 

Sadly, this solution fails to autofill web forms seamlessly.

For instance, it couldn’t find the right match for the site I was browsing with Chrome on my Android device. As a result, I had to search for the file’s name to find the correct username and password combination. 

Fortunately, you can pair web addresses with passwords. Using the address searched, you can access your account on a saved site without having to launch a browser and enter your credentials.

Its incompatibility with non-login forms is another issue with this password protector’s autofill. This has led to much criticism by many high-profile Zoho Vault reviews regarding its functionality, or rather lack of.  

If you need to fill out a payment or billing form, you’ll have to copy-paste the data.

Password Generator

The Zoho Vault password generator is unique for one reason: its use of color-coordinated characters.

This aesthetic decision can help you tell letters, numbers, and special characters apart at a glance. Besides greater length, increased variety makes login details more difficult to guess.

The color-coordinated characters are though only visible on passwords viewed on the mobile app.

Password Policy

There is no password strength meter. As such, it's in your hands to determine how strong your generated passwords are.

To assist you, the Vault provides four password policies: custom, less strict, moderate, and strong.

Custom is the default password policy. With it, you can specify the password length, which character types to include, and the unique character count.

Furthermore, you can change password policies on whatever platform you’re on.

The Zoho Vault Chrome extension gave me excellent latitude in generating long credentials when customizing password length. It permits up to 99 password characters.

On either Chrome or Android, you can exclude specific characters. But only the latter provides an option to control the special character count.

If you sign up for a paid plan, you, as an admin, can set the default master password policy. This policy governs regular users.

Data Synchronization

Zoho Vault stores your files on its web database, so any changes should reflect instantaneously on your account. If your vault seems outdated, just refresh it by going to another tab to reflect any updates.

Password Sharing

With this premium feature, you can securely share non-personal passwords with other team members. Additionally, you may share a set of login details with a third party. This, though, is limited to only one time.  

If you subscribe to the Professional or Enterprise plan, you can access folder sharing.

Besides defining access privileges, you can also define and set access expirations. On top of that, you can easily approve requests and revoke password access for one or more users or groups.

If viewing your vault on a browser, you can conveniently see all of the passwords shared by and with you.

Password Assessment Score

Its web-based dashboard clearly illustrates the overall strength of your Zoho Vault passwords.

This includes counters for weak, reused, old, and recycled credentials. Plus, it tracks the ones that contain usernames and dictionary words.

The easier you can identify passwords that require attention, the sooner you can improve them.

Import and Export

To move your credentials from major browsers and other password managers into Zoho Vault, you don’t have to copy-paste them. If you have backups in CSV or TXT stored on cloud, local, or external storage sources, you can simply upload them.

In terms of data exporting, you can download all of your items as a CSV file with just a few clicks. You can even include the passwords you moved to Trash.

Unfortunately, there’s no option to import data directly from a browser into your Zoho vault using the Android password app. You have to migrate and consolidate your files from various sources on your web-based account.

Integrations

Zoho Vault can integrate with popular identity providers to make it painless to add more users into the fold. G Suite, Office 360, Okta, and OneLogin are some of the platforms it communicates with.

Of course, you can set this password keeper to interface with its sister Zoho apps.

And with the Enterprise plan, you’ll be able to fuse it with your SIEM (security information and event management) solution. The same goes with your help desk platform.

Super Admin Roles

You, the super admin, have total control over what goes on in your Zoho password vault. You have the power to promote trusted users as admins, who can then help you moderate critical activities. Beyond these few appointed individuals, most will be regular users with limited access privileges.

And as a super admin, you have the authority to obtain all business passwords from disgruntled employees. Instantly, you can cut one’s access to company resources and minimize any potential damage this person could impose on your business.

Admin and User Configurations

Admins and users are entirely customizable roles. And you can impose constraints on individual admin and user privileges.

To make the changes you want as a super admin, you have many controls at your disposal. They can be overwhelming, but they’re super helpful for fine-tuning your company-wide policy and setting user-specific restrictions.

Apps And Extensions

Vault is accessible from any personal computer, smartphone, or tablet. It has native mobile clients for Android, iOS, and iPadOS.

Strictly speaking, this isn’t a password vault for Mac, Windows, or Linux. To use it on computers, you can download the following web browser extensions:

  • Chrome
  • Firefox
  • Edge
  • Safari
  • Brave
  • Vivaldi

You have to use Zoho Vault’s web-based app to manage your account and its users. It’s the most powerful of them all.

If you’re considering Vault for business use, you need to log into your account via a browser to access all controls.

Here’s some good news: 

Zoho Cares, the company’s help desk, announced that their developers are currently conceptualizing Vault’s desktop apps. That’s why new iterations of password vault for Mac, Windows, and Linux are potentially on the horizon.

Zoho Vault Security

Zoho does much to preserve the integrity of your passwords, catch malicious actors, and prevent data loss.

AES-256 Encryption

The AES military-grade block cipher renders all encrypted items practically uncrackable by brute force. So as long as you don’t tell a soul about your master password, your files in Zoho’s custody are safe.

Access Control

To protect your vital credentials, even more, you can craft stricter access control policies for individual items.

When activated on one or more passwords, no user can obtain access without security clearance from specified admins.

Lock Options

Your Vault automatically gets locked in numerous ways. You can set it to close upon exiting, when your device goes to sleep, and after a period of inactivity.

On the Android app, the longest timeout option is 10 minutes. But auto-lock can be displayed if preferable.  

With its Chrome extension, you can’t deactivate auto-lock. But you can keep your vault unlocked for up to one week.

Clipboard Autodelete

To keep your copied data from getting pasted somewhere unsafe, Zoho Vault wipes your device’s clipboard on autopilot.

You are free to pick your preferred time interval. It can be as quick as 15 seconds or as long as 2 minutes.

Multi-Factor Authentication (MFA)

To add a second layer of security and prevent cyber thieves from accessing your vault, activate MFA.

With MFA, a threat actor needs to steal not something you know (master password), but also something you have. This additional requirement will render your vault dramatically more difficult to infiltrate.

Zoho Vault’s two-factor authentication options for users are:

  • SMS
  • Voice call
  • Google Authenticator
  • YubiKey
  • Zoho OneAuth

Naturally, Zoho recommends its own authenticator app for iOS and Android.

When used with Vault, the OneAuth app uses Single Sign-On (SSO) for passwordless login. The Zoho authenticator comes with a backup password to recover the app if you get locked out.

IP Address Restriction

To block users from specific regions out of your vault, you can blacklist IP (internet protocol) ranges or specific IPs.

Except for super admins, restrictions apply to all regular users. But you can exempt specified individuals and admins from banned geographical areas as desired.

Alerts

To stay on top of what’s happening in your vault, you can create custom alerts. These email notifications instantly let admins and users know when one or more specified events happen.

Audits and Reports

Vault audits all sensitive actions (like password viewing) in real-time. It logs the performer of the action, the device used and its IP address, and a timestamp.

The records of this password manager from Zoho are tamper-proof. As such, nobody can delete any entry to hide malicious activity.

If you subscribe to the Professional or Enterprise plan, you’ll be able to access a multitude of customizable reports. For example, Zoho provides individual user access, password access, password sharing, and password assessment reports.

With super audit, Vault can capture all actions performed on audit and report tabs.

All audits and reports are downloadable as PDF files.

Scheduled Data Backup Creation

With Zoho Vault, individual users can periodically receive copies of their passwords over email or in the cloud. This password locker can automatically create secure backups daily, weekly, or monthly.

Zoho encrypts every backup it generates. So, a master password is required to unscramble the encrypted data.

For this reason, this security feature can’t assist you in regaining your files after resetting a master password. It’s meant for emergencies only, like untimely business interruptions due to natural disasters or cyber-attacks.

Emergency Access

If you buy a Vault Professional or Enterprise subscription from Zoho, you can set up break-glass accounts. They can give you temporary access to the unshared business passwords, bailing you out in times of crisis.

Who controls break-glass accounts? The trustworthy and reliable users that you classify as emergency contacts.

They have the privilege to access your Zoho Vault – stored business passwords for a limited time during extraordinary cases. As a super admin, you can also add yourself as an emergency contact.

Likewise, you can declare an end to emergencies and terminate false emergency sessions. To track all activities in Vault within the predicament period, you can conduct a real-time audit.

Ease of Use and Interface

Unless you use a masked email, you shouldn’t hit any stumbling blocks when registering a Zoho free account. Following Zoho registration instructions, you should be able to get started in no time.

When it comes to aesthetics, the interfaces of Zoho Vault’s apps and extensions aren’t the prettiest. But they’re not an eyesore either.

In terms of navigation, the Zoho Vault extension and mobile app I tested were easy to explore. They looked familiar, were highly responsive, and were not cluttered.

The intuitiveness of Zoho Vault’s web-based app depends on your chosen plan. Considering the product’s tiered pricing model, the number of functionalities you can access increases with each plan upgrade.

If you’re an Enterprise customer, the sight of all available configurations can be confusing at first. But you should be able to get a handle on everything quickly if you immerse yourself in its configuration. 

Also, Zoho categorizes data differently. Instead of having separate tabs for passwords, notes, and documents, Vault likes to group related pieces of information.

This password manager has vault filters available to make your chosen category of passwords instantly visible and easily searchable.

If you like dark themes, you can switch between day and night modes on Zoho Vault’s web-based and Android apps.

Lastly, Vault’s web-based profile is customizable for Enterprise subscribers. Uploading a company logo and writing a welcome message on the login-screen are just some of what you can do.

Support  

Zoho extends email and phone support and remote assistance to Vault account holders.

As a non-paying customer, you can directly submit a support ticket or email to the company’s help desk. You should expect low priority if Zoho receives a high volume of inquiries from premium subscribers.

If you want live chat support, you won’t get it from Zoho Cares at the moment. The team is only reachable through email or phone 24/5, Mondays through Fridays.

Although Zoho’s help desk is inactive during weekends, they’re highly responsive when online. On one occasion, a representative got back to me in less than five minutes.

With or without any assistance from a rep, you can wrap your head around Vault’s functionality quickly.

Thanks to various self-help resources, you can learn the nuts and bolts of this password manager from Zoho.

Zoho’s Vault FAQs are abundant on its site. And its knowledge base of helpful guides, downloadable ebooks, video demo, and live and recorded webinars are available for public consumption.

To tap into the collective wisdom of Zoho Vault’s community, you can join the conversation on its forum.

Zoho Vault vs. LastPass

Both solutions satisfy the need to store unlimited passwords and notes, generate strong logins, auto-filling forms, and securely share data.

Support for MFA, emergency, and various integrations is another common denominator.

In terms of deployment, LastPass is more versatile. It has an answer to all of Vault’s mobile apps and browser extensions (except for the Brave and Vivaldi ones). But there’s no Zoho equivalent to LastPass’ Mac and Linux apps and Opera extension.

As a free password protector, Zoho Vault has serious advantages vs. LastPass.

LastPass restricts usage to either computers or mobile devices. And to store documents, you have to upgrade and contend with a 1-GB data cap.

Zoho Vault doesn’t have such restrictions on any account holder. 

What LastPass has that Zoho Vault lacks - is dark web monitoring. Zoho can’t notify you when your passwords wind up on the black market.

For business use, Zoho Vault and LastPass have many parallels. However, the former occasionally imposes a minimum user count, while one of the latter’s plans has a seat limit.

On the customer support front, Zoho offers assistance through email and phone. Conversely, LastPass engages with users using just the first medium. It does, though, deliver hands-on onboarding service to top-tier subscribers.

Without introductory discounts, LastPass can cost more than Zoho Vault.

Unlike Zoho’s password storage plans, LastPass sells annual subscriptions only. And you have to buy add-ons to access more SSO and MFA options. As such, your LastPass bill could add up quickly.

Even worse, LastPass’ subscriptions are nonrefundable.

To compensate for this, LastPass makes all of its four premium plans available for trial use. Whereas, Vault allows just one.

If you don't want to pay per user, LastPass gives you the luxury to pay a flat rate. It accepts though fewer payment methods than Zoho does.

Zoho Vault vs. NordPass

NordPass and Zoho ensure password security using zero-knowledge infrastructure. But the former adopts XChaCha20 for better speeds instead of AES-256 for encryption.

As far as installability goes, NordPass has the upper hand.

Save for Vivaldi, you can set it up on all platforms Zoho Vault supports. Plus, it has installers for Windows, macOS, Linux, and Opera.

Unlike Vault, NordPass offers premium editions for individuals and families (up to six users). At the same time, both can be used for personal use for free and enjoy standard features like unlimited password storage and generation.

NordPass’ form-filling prowess is superior to Vault’s because it has space for personal data. It doesn’t store documents, though.

For a fee, NordPass’ non-business users can get advanced functionalities like item sharing, emergency access, data leakage scanning.

For businesses, Zoho Vault can offer more capabilities. Scheduled backup generation, password ownership acquisition, and other critical activity auditing enterprise-level essentials missing from NordPass.

When it comes to third-party integrations, NordPass isn’t on the same level as Zoho Vault. NordPass is compatible with five SSO solutions, including Microsoft Azure AD. But Vault is optimized for all Zoho apps, which is a huge list.

In the customer support department, Vault can’t touch NordPass.

Nordpass’ help desk is available around the clock. And it delivers face-to-face onboarding and dedicated account management to its Enterprise customers.

Usually, NordPass is more affordable at first due to its introductory discounts. In contrast, going with an annual Vault subscription tells Zoho to permanently knock 10% off your bill.

Both Zoho Vault and NordPass require a minimum number of users. But the latter’s Business plan has a limit of 250 members. If you need more seats, you’ll have to ask for a custom quote.

Vault and NordPass offer a free trial, albeit to different user groups. Both offer lengthy money-back guarantees.

Payment-wise, NordPass has more options due to offering alternative methods, including digital wallets and cryptocurrencies.

Zoho Vault Pricing

Vault has a forever-free edition for individuals and three premium plans for teams and enterprises.

You can choose between monthly and annual subscriptions. Paying upfront 12 months’ worth of service comes with a non-expiring 10% discount.

This password saver is risk-free, when using its Enterprise free trial.

Some Zoho forever-free plan and premium edition highlights are:

Free

$0.00

Mobile apps and browser extensions access, Unlimited storage, Data transfer, Password generation, PW policy creation and enforcement, Autofill and autosave, Audits, Password assessment report, Zoho apps integration, Offline access, MFA, Data backup via email, Basic support.

Standard

$0.90/user/month

All Free plan features, Team member and 3rd party PW sharing, Centralize super admin powers, IP access restriction, Password expiration alerts, G Suite and Office 365 integration, Cloud backup, Priority support.

Professional

$4.5/user/month

All Standard plan features, Folder sharing, User group creation and management, Access and activity reports, Emergency access.

Enterprise

$7.20/user/month

15-day free trial (no payment info required). All Professional plan features, Password access control workflow, Single-sign on for cloud apps, Sensitive event alerts, Okta and OneLogin integration, Active Directory, SIEM, and help desk integrations.

Are you planning to buy many licenses to use with this password storage program? Ask Zoho’s sales team for a quote. You’ll enjoy a volume-based discount and the privy of not paying the regular Zoho Vault price.

If you don’t keep the Enterprise plan after its complimentary period ends, you’ll still retain your Zoho free account. Basically, you’ll keep all of your data and just lose access to the premium features.

Payment options available:

  • Visa
  • MasterCard
  • American Express
  • PayPal

Plus, Zoho allows bank transfers and check transfers with annual subscriptions.

Subscriptions are subject to auto-renewal. The monthly and annual ones are fully refundable within 30 and 45 days, respectively.

Prorated refunds are also available if Zoho discontinues one or more features during your subscription.

Vault is a pay-as-you-go service. So, you can upgrade, downgrade, and cancel your subscription anytime.

Verdict

If you want the power to regulate and monitor the tiniest events related to your company’s credentials, choose Zoho Vault. Its ability to specify the privileges you can grant or rescind from users is among the industry’s best.

Moreover, the pricing plans for Zoho Vault are highly competitive. Zoho rewards you when you buy licenses in bulk.

And unlike other vendors, it has no user seat limit and permanently incentivizes you when paying in advance.

If you’re happy with your Vault plan, you can increase your user base without upgrading and paying for unnecessary features.

Zoho Vault’s forever-free plan is devoid of risk. But it lacks critical functionalities like non-login form-filling to seriously rival leading personal password managers.

And with no option to purchase premium features, this costless plan for individuals is a dead end.

Additionally, its faulty autofill makes Vault’s free edition less appealing.

Lastly, Zoho’s unavailability during weekends is a turnoff when it comes to customer support. Its highly responsive email help desk does make up for it.

In summary, Vault can be a godsend to enterprises with serious password management needs. But at the same time, it can be frustrating to use if you regularly fill out different online forms.

FAQ.


What is Zoho Vault used for?

Zoho Vault is a password protector suitable for personal and business use.

As an individual consumer, you can store as many login details, attach files and notes as you want.

As an entrepreneur, you can enjoy centralized management capabilities. This way, you can comprehensively and conveniently control what others can do in your vault.

Is Zoho Vault safe?

Yes, it is.

Vault supports various security features, including AES-256 encryption, multi-factor authentication, scheduled data backup generation, and emergency access.

If you need to share your account with multiple team members, you can define the roles of admins and users. Limited privileges and permissions help you regulate your vault.

Also, it can audit everyone’s critical events in real-time and create downloadable reports about different events like password sharing.

Is Zoho password manager good?

Yes, it is.

As business password software, Zoho Vault gives god-like power to control and see what others do in your vault.

As personal password software, Vault isn’t without deficiencies. But it’s free for life and offers unlimited data storage.

To learn what this solution offers, read this in-depth Zoho Vault review from start to finish.

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Romj Amon

Romj Amon

Romj is a veteran copywriter who used to be a Jack of all trades. Now, he's trying to be a master of one: technology. He jumps down the rabbit hole to size the latest innovations up. As a content contributor for TechJury, he hopes to help you keep up in our fast-paced world with his discoveries.

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